Verzending en retour

• $9 per destination, standard service.
• Included on any destination receiving $60 or more of goods.
• If you send boxes to several addresses in one order, shipping is worked out for each address on its own and every line is shown to you before you pay. The threshold is applied per address, because each parcel is a separate journey.
• All shipping figures are in USD, like everything else on this site.

Transit times are working days and are the carrier's, not ours. In busy periods we publish the last dispatch date that still allows normal transit. That is a date, stated once. We do not run a countdown next to it.

• To the countries listed at checkout only. If yours is not there, write to us and ask.
• Not to countries subject to trade sanctions that apply to us, and not to freight forwarders being used as an onward export route.
• Socks are ordinary consumer textiles. There is no export licence requirement attached to the goods themselves; the restrictions above are about destination, not product.
• Outside the EU, import duty and local tax are charged by the destination country to whoever receives the parcel. We cannot calculate or prepay them.

• The box or boxes, in plain outer packaging with no printing on it.
• No invoice and no price anywhere in the parcel, so a box can go straight to the person it is for.
• A card with our email and phone number, so whoever opens it can contact us about size directly.
• The withdrawal notice and the model withdrawal form. Every parcel carries its own copy, including parcels sent to people who did not place the order.
• No greeting card and no printed message. We do not offer that service, so please do not send us text to include.

1. Tell us within fourteen days of delivery. Email is fine; the model form exists if you prefer one.
2. Put back what you are returning. If a sealed pair has been opened, keep it; the rest of the box can still come back.
3. Send it, ideally tracked, to the address below within fourteen days of telling us.
4. We refund within fourteen days of hearing from you, to the same payment method.

SOCK MY FEET B.V.
Hoogstraat 24B03
3862 AL Nijkerk
Nederland

Return postage is yours, except when the goods were faulty, wrongly described or wrongly sent, and except for swapping the unwanted size out of a Type B box, which we pay for. Full detail under herroepingsrecht and maat en ruilen.

Write to us with the order name. If tracking shows it was never delivered we send a replacement or refund you in full; that is our risk to carry until the parcel is in your hands or the hands of someone you nominated.

If it arrived damaged, photograph the outer packaging before you unpack any further, and send us the picture. It makes the carrier claim straightforward and it does not change anything about your refund.